- Introduction
Petcomfortharness offers shipping services to customers in Europe and the USA.
Petcomfortharness is a pet supplies brand operated by PET INSTALL, a Belgian registered company.
This shipping policy explains our shipping process, delivery time, tracking information, and related shipping arrangements.
- Shipment Location
Petcomfortharness orders are shipped from the following address:
Shipping Address: Terliststraat 48 2018 Antwerpen
The shipment location may be used for order preparation and shipping arrangements.
- Shipping Carriers
Petcomfortharness partners with several well-known international courier companies, including:
DHL Priority Service;
FedEx Priority Service;
UPS Priority Service.
The selected carrier may vary depending on the destination, shipping requirements, and available shipping arrangements.
- Delivery Time
Standard shipping time is:
5-12 business days
Delivery time is calculated from the date the order is processed and shipped.
Delivery time may vary depending on the following factors:
Customer location;
Carrier’s shipping arrangements;
Local delivery procedures;
Customs procedures, where applicable;
Other factors affecting delivery.
Working days do not include weekends and public holidays.
- Order Tracking Information
Once the order is shipped, Petcomfortharness will send tracking updates to the email address provided by the customer at checkout.
Customers may receive notifications at key delivery stages, including:
Order shipment confirmation;
Arrival at the fulfillment center;
Local delivery arrangements.
Customers should ensure that the email address provided at checkout is accurate to receive order-related notifications.
- Delayed Delivery
If an order exceeds the standard delivery time, Petcomfortharness will check the delivery status with the relevant carrier.
After reviewing the available information and circumstances, Petcomfortharness will determine an appropriate solution, which may include:
A full refund; or
Reshipment.
The solution will depend on the specific circumstances of the order and available delivery information.
- Delivery Responsibility
Petcomfortharness will process orders and arrange shipment based on the information provided by the customer at checkout.
The customer is responsible for providing accurate delivery information, including name, address, and contact details.
If the delivery information provided by the customer is incorrect or incomplete, additional processing may be required to complete the order.
For customers located in the EU, ownership of the goods transfers to the customer upon receipt of the goods, in accordance with applicable consumer protection requirements.
- Delivery Issues
If customers encounter any delivery-related issues, please contact Petcomfortharness as soon as possible.
Please provide:
Order number;
Customer name;
Delivery details;
Description of the problem.
Our customer service team will review the information you provide and provide assistance as needed.
- Contact Information
For any questions regarding shipping or delivery, please contact:
Brand Name: Petcomfortharness
Company: PET INSTALL
Address: Terliststraat 48 2018 Antwerpen
Phone: 32484899644
Email: harness@petcomfortharness.com