- Introduction
Petcomfortharness respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Petcomfortharness collects, uses, stores, and protects your personal information when you visit our website, purchase products, or contact us.
PET INSTALL is the data controller responsible for the personal information processed through this website.
Brand Name: Petcomfortharness
Company: PET INSTALL
Address: Terliststraat 48 2018 Antwerpen
Phone: 32484899644
Email: harness@petcomfortharness.com
Website: www.petcomfortharness.com
This Privacy Policy applies to customers located in Belgium, the European Union, the United States, and other applicable regions covered by our website.
- Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
Name
Billing Address and Shipping Address
Email Address
Phone Number
Order Details
Communication Records When You Contact Our Customer Service Team
Website Usage Information
We may collect certain information related to your website visits, including:
Browser Information
Device Information
Website Interaction Information
General Usage Information
This information helps us maintain website functionality and improve customer experience.
- How We Use Personal Information
Petcomfortharness may use the information we collect for the following purposes:
Processing and fulfilling customer orders
Providing customer support
Sending order-related updates
Responding to customer inquiries
Maintaining business records
Improving website experience and services
Complying with applicable legal and regulatory requirements
We process personal information only when there is a valid legal basis, including fulfilling contractual obligations, complying with legal requirements, or, where applicable, based on legitimate business interests.
- Payment Information
Payments made through our website are processed by the third-party payment processing service provider Stripe.
Stripe processes payment-related information in accordance with its own privacy practices and applicable regulations. Petcomfortharness does not store complete payment card details in its own systems.
For more information on how Stripe processes payment information, customers can visit Stripe’s official website to view its privacy statement.
- Cookies and Similar Technologies
Petcomfortharness may use cookies and similar technologies to support the website’s operation, remember customer preferences, analyze website usage, and improve website performance.
Cookies may collect information such as browser settings, visitor preferences, and website interaction information.
You can manage your cookie preferences (if any) in your browser settings.
- Data Storage and Retention
Petcomfortharness retains personal information only for the time necessary to achieve the purposes described in this Privacy Policy.
Information retention periods may vary depending on the type of information:
Order and Transaction Records
To comply with accounting, tax, and business record requirements in Belgium and other applicable jurisdictions, order-related records may be retained for up to 7 years.
Customer Communication Records
To manage customer inquiries and maintain service records, customer service communication records may be retained for up to 3 years after the last interaction.
Website Usage Information
Website usage information is typically retained for up to 26 months, depending on the type of information collected and applicable requirements.
When personal information is no longer needed, it will be processed in accordance with applicable legal requirements.
- Sharing of Personal Information
Petcomfortharness will only share personal information when necessary for legitimate business purposes, including:
Service providers assisting with website operations and order processing;
Payment processing service providers;
Shipping and logistics service providers;
Organizations or bodies required to disclose information under applicable law.
We will not sell personal information to third parties.
- International Data Processing
As an online business serving customers in different regions, personal information may be processed in the regions where our service providers operate.
Petcomfortharness will take appropriate measures to ensure that the processing of personal information complies with applicable privacy requirements, including applicable European data protection standards.
- Your Privacy Rights
Depending on your region and applicable laws, you may have rights related to your personal information, including:
Requesting access to the personal information we hold about you;
Requesting correction of inaccurate information;
Requesting the deletion of information, where applicable;
Requesting an explanation of how we process your data;
Objecting to certain types of data processing, where applicable.
Customers located in the European Economic Area may exercise these rights in accordance with applicable GDPR requirements.
Customers located in the United States may enjoy additional rights as provided by applicable state privacy laws.
For privacy-related requests, please contact us using the contact details below.
- Data Security
Petcomfortharness takes appropriate organizational measures to responsibly manage personal information and mitigate the risk of unauthorized access, loss, or misuse.
However, no online service can completely eliminate all potential risks associated with the transfer and storage of information. Customers should also take appropriate measures to protect their accounts and personal information.
- Children’s Privacy
The Petcomfortharness website is intended for consumers in general.
We do not knowingly collect personal information from children that is prohibited by applicable law.
If you believe a child has provided information in violation of applicable law, please contact us so that we can review it.
- Changes to the Privacy Policy
Petcomfortharness may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website operations.
The latest version will always be available on this page, with the update date shown at the beginning of the policy.
- Contact Us
If you have any questions about this Privacy Policy or the handling of your personal information, please contact:
Brand Name: Petcomfortharness
Company: PET INSTALL
Address: Terliststraat 48 2018 Antwerpen
Phone: 32484899644
Email: harness@petcomfortharness.com
Website:
www.petcomfortharness.com