- Introduction
Petcomfortharness values customer experience and provides a refund and return process in accordance with applicable laws and our website policies.
Petcomfortharness is a pet supplies brand operated by PET INSTALL Company, registered in Belgium.
This refund policy explains the conditions and procedures for returns, refunds, exchanges, and related requests for products purchased through our website.
- Payment Methods
For customer convenience, Petcomfortharness accepts a variety of payment methods, including:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Supported e-wallet payment methods.
Available payment methods may vary depending on the customer’s region and the availability of the checkout system.
- Order Cancellation Request
Customers wishing to cancel their orders should contact Petcomfortharness as soon as possible after placing the order.
Cancellation requests will be reviewed based on the current order status.
If the order has already entered the shipping process, it may not be possible to cancel. In this case, customers can use the applicable return process described in this policy.
- Returns and Withdrawal Rights
EU Customers
Under applicable consumer protection laws, customers located in the EU have the right to withdraw their purchase within 14 days of receipt of the goods.
Customers wishing to exercise their withdrawal right should contact Petcomfortharness via email within the applicable period.
Email:
harness@petcomfortharness.com
Customers should provide:
Order number;
Customer name;
Contact information;
Return request information.
Upon receiving the request, Petcomfortharness will provide relevant return instructions.
US Customers
Customers located in the US can apply for returns in accordance with this refund policy and applicable consumer protection requirements.
Customers should contact Petcomfortharness for return instructions before returning any products.
- Return Address
Customers should send approved returns to the appropriate address based on their region.
Return Address: Terliststraat 48 2018 Antwerpen
Customers should not send returned goods until they have received return instructions from Petcomfortharness.
- Return Policy
Returned items should typically include:
The original item;
Relevant order information;
All accompanying components.
Customers should keep the item in good condition before returning it.
We will review return requests based on the specific circumstances and applicable consumer protection requirements.
- Damaged or Defective Items
If you receive damaged or defective items, please contact Petcomfortharness after receiving your order.
Contact Information:
Email: harness@petcomfortharness.com
Customers should provide:
Order number;
Description of the problem;
Photos of the product’s condition.
After reviewing the information you provide, Petcomfortharness may arrange:
A refund; or a replacement item.
For some confirmed cases, customers may not need to return the affected item. Photos and relevant order information may be sufficient to review your request.
- Shipping Delays and Delivery Issues
Petcomfortharness partners with several reputable carriers, including DHL, FedEx, and UPS Priority services.
Standard shipping time is:
5-12 business days
After order shipment, tracking information will be automatically sent to the email address provided by the customer at checkout.
Customers may receive the following notifications:
Order shipped;
Arrived at fulfillment center;
Local delivery arranged.
If the order exceeds the standard shipping time, Petcomfortharness will verify the delivery status with the relevant carrier.
After reviewing the information, Petcomfortharness will determine an appropriate solution, which may include:
Full refund; or
Reshipment.
- Refund Processing
Once the refund request is approved, Petcomfortharness will initiate the refund process.
The refund will be processed using the original payment method selected by the customer at the time of purchase.
Refund arrival time may vary depending on the customer’s payment service provider and financial institution.
- Non-Returnable Items
Return and refund requests will be reviewed individually based on the following factors:
Product condition;
Reason for request;
Applicable consumer protection regulations.
Nothing in this policy restricts the rights of consumers under applicable law.
- Customer Responsibility
Customers are responsible for providing accurate order information, including:
Name;
Shipping address;
Email address;
Contact information.
Inaccurate information may affect order processing or communication regarding return and refund requests.
- Contact Information
For returns, refunds, or order-related inquiries, please contact:
Brand Name: Petcomfortharness
Company: PET INSTALL
Address: Terliststraat 48 2018 Antwerpen
Phone: 32484899644
Email: harness@petcomfortharness.com
Website: www.petcomfortharness.com