- Introduction
These Terms of Service govern your use of the Petcomfortharness website and your purchases through our online store.
Petcomfortharness is a pet supplies brand operated by PET INSTALL Company, registered in Belgium.
By accessing our website or placing an order, you agree to these Terms of Service and applicable policies posted on our website.
Brand Name: Petcomfortharness
Operator: PET INSTALL Company
Country of Registration: Belgium
Email: harness@petcomfortharness.com
Website: www.petcomfortharness.com
- Product Information
Petcomfortharness offers pet supplies through its website.
We strive to provide accurate product descriptions, images, pricing information, and product details to help customers make informed purchasing decisions.
Product information, stock availability, and prices may be updated periodically based on business operations.
- Orders and Purchase Agreement
When you place an order through our website, you are required to provide accurate and complete order processing information.
An order is considered accepted once it is confirmed and the relevant processing steps are initiated.
Petcomfortharness reserves the right to review or reject orders, including in cases of incorrect information, product shortages, or the need for further verification.
Customers are responsible for ensuring the accuracy and completeness of the information provided at checkout.
- Shipping and Delivery
Petcomfortharness provides delivery services for customers located in Europe and the United States.
Orders are shipped via reputable carriers, including DHL, FedEx, and UPS Priority services.
Delivery Time
Standard shipping time is typically:
5-12 business days
Delivery time is calculated from the date the order is processed and shipped.
Delivery time may vary depending on the destination, carrier operations, local delivery arrangements, and other factors affecting transportation.
Tracking Information
Tracking updates may be automatically sent to the email address provided by the customer at checkout as the order is shipped, arrives at a key logistics point, or enters the local delivery process.
Customers are responsible for providing an accurate email address to receive order-related notifications.
Order Delays
If an order exceeds the standard shipping time, Petcomfortharness will contact the relevant carrier to inquire about the delivery status.
After reviewing the relevant circumstances and existing information, Petcomfortharness will determine an appropriate solution, including a refund or exchange (if applicable).
- Delivery Risk and Ownership
For customers located in the EU, ownership and responsibility for the goods transfer to the customer upon receipt of the goods by the customer or their designated person.
Petcomfortharness will continue to be responsible for the goods until delivery is completed in accordance with applicable consumer protection requirements.
For customers located in the US, delivery and ownership arrangements will be handled in accordance with applicable laws and the terms of purchase.
- Returns and Revocation Rights
EU Customers
Under applicable consumer protection laws, customers located in the EU have the right to revocation of their purchase within 14 days of receipt of the goods.
Customers wishing to exercise this right should contact Petcomfortharness by email within the specified period.
Email:
harness@petcomfortharness.com
Customers should provide relevant order details so that we can review their request.
US Customers
Customers located in the United States can apply for returns or other feasible solutions in accordance with applicable laws and the return policy published by Petcomfortharness.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately upon receiving your order.
You can contact:
Email:
harness@petcomfortharness.com
To help us understand the situation, please provide the following information:
Order number;
Description of the problem;
Relevant photos showing the condition of the product.
After reviewing the information you provide, Petcomfortharness will arrange a refund or exchange as appropriate.
For some confirmed product issues, you may not need to return the affected item. Photos or other relevant information may be sufficient for us to process your request.
- Customer Responsibilities
You agree to:
Provide accurate order information;
Read the product details carefully before completing your purchase;
Use the purchased product as intended;
Contact Petcomfortharness promptly with any order-related issues.
You are responsible for ensuring that the information you submit is always accurate.
- Website Use
You may only access and use this website for lawful purposes.
Users must not engage in activities that interfere with the operation of the website, abuse website content, or violate applicable laws.
Petcomfortharness reserves the right to update website content, product information, and policies as necessary.
- Limitation of Liability
Petcomfortharness operates in accordance with applicable laws and provides products and services based on information available at the time of purchase.
To the extent permitted by applicable law, Petcomfortharness shall not be liable for losses caused by circumstances beyond its reasonable control, including events affecting transport services, natural disasters, or actions of third parties.
Nothing in these Terms of Service limits any rights that cannot be legally excluded under applicable consumer protection laws.
- Changes to Terms
Petcomfortharness may update these Terms of Service from time to time to reflect changes in business practices or applicable legal requirements.
The latest version will be available on this page, with the update date displayed at the beginning.
- Governing Law
These Terms of Service are governed by the laws and regulations applicable in the jurisdiction where Petcomfortharness is registered in Belgium.
For customers in other regions, the mandatory consumer protection rights applicable in their respective jurisdictions are not affected.
- Contact Information
If you have any questions about these Terms of Service, please contact:
Brand Name: Petcomfortharness
Company: PET INSTALL
Address: Terliststraat 48 2018 Antwerpen
Phone: 32484899644
Email: harness@petcomfortharness.com
Website:
www.petcomfortharness.com